Privacy Policy

1. Who We Are

See Play Dream Ltd is the controller of the personal information covered by this Privacy Policy.

See Play Dream Ltd
Flat 1, 2 Belsize Square
London, NW3 4HT
United Kingdom

For privacy questions, rights requests, or concerns, contact support@seeplaydream.com.

2. What This Policy Covers

This policy applies to the public-facing See Play Dream website and related communications. It covers how we handle personal information when you:

• browse the website
• send us an enquiry or message
• email us directly
• interact with any future contact, booking, or newsletter forms we may add
• consent to analytics, if analytics tools such as Google Analytics are enabled later

This policy does not apply to third-party websites or services that we link to, including seeplayshow.com and other external platforms.

3. Information We Collect

Information you provide directly

When you contact us or submit an enquiry, we may collect:

• your name
• your email address
• your company or organisation name
• your phone number if you choose to provide it
• project details, timelines, and any other information you include in your message

Information collected automatically

When you visit the site, we or our hosting providers may automatically collect limited technical information such as:

• IP address
• browser type and version
• device type and operating system
• referring page or website
• pages visited and general activity on the site
• basic server logs, timestamps, and security events

Analytics data

If we enable Google Analytics or a similar analytics tool in the future, and if you consent where required, we may collect aggregated website usage data such as page views, time spent on pages, approximate location, referral source, and device/browser information.

4. How We Use Your Information

We may use your personal information to:

• respond to enquiries and communicate with you
• understand the type of project or service you are asking about
• operate, maintain, and secure the website
• monitor for abuse, spam, fraud, or malicious activity
• improve the content, performance, and usability of the site
• comply with legal obligations or protect our legal rights
• measure site usage through analytics, if analytics is enabled and you consent where required

5. Legal Bases for Processing

Depending on the context, we rely on one or more of the following legal bases:

• Legitimate interests: to run, improve, and protect the website, and to respond to business enquiries.
• Steps before entering into a contract: where you contact us about possible services or collaboration.
• Consent: where we ask for it, for example before setting optional analytics cookies.
• Legal obligation: where we need to keep or disclose information to comply with applicable law.

6. Cookies and Analytics

Our use of cookies and similar technologies is explained in more detail in our Cookie Policy.

At present, we may use only the cookies or technical storage necessary for the website to function properly and securely. If we add Google Analytics in the future, we intend to ask for consent before setting analytics cookies on devices where consent is required by law.

7. Sharing Your Information

We do not sell your personal information. We may share it only where reasonably necessary, including with:

• hosting and infrastructure providers
• website, email, or form service providers acting on our behalf
• analytics providers, if enabled with appropriate consent
• professional advisers such as lawyers, accountants, or insurers where needed
• authorities, regulators, or courts if required by law or to protect our rights

8. International Transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area. Where that happens, we aim to use appropriate safeguards, such as contractual protections or providers that offer recognised data protection commitments.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• enquiry data and correspondence for as long as needed to respond, follow up, and manage our relationship
• server and security logs for a limited period needed for maintenance, monitoring, and protection of the site
• analytics data according to the settings of the analytics provider, if analytics is enabled
• longer retention where needed for legal, accounting, or regulatory reasons

10. Your Rights

Depending on your location, you may have rights that include:

• access to the personal information we hold about you
• correction of inaccurate or incomplete information
• deletion of your information in certain circumstances
• restriction of processing in certain circumstances
• objection to processing based on legitimate interests
• withdrawal of consent where processing is based on consent
• data portability where applicable
• the right to complain to a relevant supervisory authority

To exercise any of these rights, email support@seeplaydream.com. We may need to verify your identity before responding.

11. Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website or method of transmission over the internet can be guaranteed to be completely secure.

12. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact support@seeplaydream.com so we can review and remove it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, legal requirements, or how we handle information. When we do, we will update the date at the top of this page.

14. Contact and Complaints

If you have questions about this Privacy Policy or how we use your personal information, contact support@seeplaydream.com.

If you are in the UK and believe your data protection rights have been infringed, you may also complain to the Information Commissioner's Office at ico.org.uk.